Privacy policy
Introduction
Love Streatham (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, share and protect your personal data when you visit https://www.lovestreatham.org/ (“site”) or interact with us as a supporter, volunteer, partner or donor.
Data We Collect
We collect personal data in order to deliver services, communicate with you and comply with legal obligations. This may include:
-
Contact details: name, gender, postal address, email address, telephone number
-
Donation information: amounts given, payment details (processed via Stewardship Partners at https://www.stewardship.org.uk/partners/20148427)
-
Engagement data: your preferences, history of events attended, newsletters opened, survey responses
How We Collect Your Data
We collect personal information when you:
-
Communicate with us for any reason (by post, telephone, text, email, social media, or via our website)
-
Fundraise for, or donate to, Love Streatham
-
Apply to work or volunteer with us
-
Agree to help us promote our cause
-
Interact with us as a partner, supplier, contractor, consultant, or in any other capacity
How We Use Your Data
We use your personal data for the following purposes and on the legal bases shown:
Purpose
Sending event updates, newsletters, marketing emails and text messages
Processing donations and fundraising activities
Managing volunteer or job applications
Communicating with partners, suppliers or consultants
Legal Basis
Consent (you opt in)
Contractual necessity
Legitimate interests (administration)
Legitimate interests (organisational operations)
Cookies & Tracking
Our site uses the Usercentrics Consent Management Platform (via Wix.com) to manage cookies. We may place:
-
Strictly necessary cookies: essential for core functionality
-
Performance cookies: to analyse site usage (e.g. Google Analytics)
-
Marketing/targeting cookies: to deliver relevant adverts
You can manage or withdraw your consent at any time via the cookie banner or your browser settings.
Third-Party Processors
We share data only with trusted service providers under contracts that require them to keep your information secure and only process it for our purposes:
-
Mailchimp (newsletters) – https://mailchimp.com/legal/privacy/
-
Stripe (payment processing) – https://stripe.com/privacy
-
Eventbrite (event registration) – https://www.eventbrite.com/support/articles/en_US/Troubleshooting/eventbrite-privacy-policy
-
Google Analytics (site performance) – https://policies.google.com/privacy
Data Retention & Security
-
Retention periods
-
Contact & marketing data: until you unsubscribe or request deletion
-
Donation records: retained for at least 6 years to meet UK accounting and Gift Aid requirements
-
-
Security measures
-
TLS encryption in transit
-
Password-protected databases with role-based access
-
Regular backups and vulnerability assessments
-
Your Rights
-
Under the UK GDPR, you have the right to:
-
Access the personal data we hold about you
-
Rectify any inaccurate or incomplete data
-
Erase your data (“right to be forgotten”)
-
Restrict or object to our processing
-
Receive your data in a portable format
-
Withdraw consent at any time (without affecting processing based on consent before withdrawal)
To exercise any right, please email admin@lovestreatham.org. You may also lodge a complaint with the Information Commissioner’s Office at https://ico.org.uk/.
Controller Contact Details: Love Streatham, Charity Number: 1151180, Email: admin@lovestreatham.org